We’re continually developing a Model of Integrated City Management (MICM) in co-operation with our CIEM and NSZM partners. The model provides cities and municipalities with specific guidance and methodologies for designing process architecture, goals and indicators, competency models, quality management and other areas. MICM is free for cities and municipalities including a basic licence. Its management and distribution is provided by the Czech Institute for Effective Management (CIEM).
We have prepared a model for the service offices and the OSS that contains the basic components of the integrated management system that meet the requirements of the Methodological Guideline for Quality Control in Service Offices (Czech Republic Ministry of Interior). The model can be used effectively to achieve certification according to ISO 9001, to implement a CAF system or implement the Methodological Instruction of the Czech Republic Ministry of Interior.